Refund Policy

30-Day Free Returns

At Dowontec, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 30 calendar days from the date of delivery to return the product for a full refund — no questions asked.

How to Return a Product

• Contact us at info@dowontec.com with your name, phone number and reason for return
• We will arrange free collection from your address within 48–72 hours
• Once the product is received and inspected, we process your refund within 5–10 working days

Conditions for Return

To qualify for a full refund:

• The product must be returned within 30 days of delivery
• The product should be in its original packaging where possible
• Products showing signs of misuse or intentional damage may not qualify for a full refund

Refund Method

Since all our orders use cash on delivery, refunds are processed via bank transfer. Please provide your bank account details when requesting a refund. Refunds are typically processed within 5–10 working days of receiving the returned item.

Warranty Claims

If your product develops a fault within the 2-year warranty period due to a manufacturing defect, you are entitled to a free repair, replacement or full refund. Contact us at info@dowontec.com with photos and a description of the fault.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will arrange immediate replacement or refund at no cost to you.

Contact

For all returns and refund queries: info@dowontec.com