This Privacy Policy describes how The Lead Empire L.L.C-FZ (the Data Controller) collects, uses and protects the personal data of users of dowontec.com, in compliance with Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.
1Data Controller
The Lead Empire L.L.C-FZ
Meydan Grandstand, 6th floor,
Meydan Road,
Dubai
United Arab Emirates
Email: info@dowontec.com
2Data we collect
We collect the following personal data when you place an order: full name, phone number and delivery address. We also automatically collect technical data, including IP address, browser type and pages visited, for security and analytics purposes.
3Purpose of processing
Your data is processed exclusively to:
- Process your order and arrange delivery
- Contact you to confirm the order
- Handle returns or customer service requests
- Fulfil tax and accounting obligations under applicable law
4Legal basis
Processing is based on the performance of a sales contract (Art. 6.1.b GDPR) and on compliance with legal obligations (Art. 6.1.c GDPR).
5Data retention
Order-related data is retained for 10 years in compliance with applicable tax obligations. Technical browsing data is retained for a maximum of 12 months.
6Data recipients
Your data may be shared with:
- Partner couriers for shipping, including BRT, GLS, DHL, DPD and Royal Mail
- Tax and administrative authorities when required by law
- IT providers managing the site infrastructure under a specific Data Processing Agreement pursuant to Art. 28 GDPR
7Your rights (GDPR)
At any time you can exercise your rights of access, rectification, erasure, restriction of processing, data portability and objection by writing to info@dowontec.com. You also have the right to lodge a complaint with your national supervisory authority.
8Transfers outside the EU
Your data is stored on servers located in the European Union. Any transfers outside the EU only occur to countries with an adequacy decision or under Standard Contractual Clauses.
9Changes to this Privacy Policy
The Lead Empire L.L.C-FZ reserves the right to modify this Privacy Policy at any time. Updates will be published on this page with the date of the change.
10Contact
For any question about our Privacy Policy or to exercise your GDPR rights, write to: info@dowontec.com