Contact Us

We're Here to Help

Whether you have a question about your order, need help with a return, or want to know more about one of our products — our team is available 7 days a week and will respond as quickly as possible.

Customer Support

Email: info@dowontec.com
We aim to respond to all enquiries within 24 hours.

Order Confirmation

After placing an order on our website, our team will contact you by phone within a few hours to confirm delivery details. Please ensure your phone number is correct and that you are reachable during business hours.

Returns and Refunds

To initiate a return or warranty claim, please email us at info@dowontec.com with:

• Your full name and phone number
• A brief description of the issue
• Photos of the product (for damage or warranty claims)

Company Address

The Lead Empire L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Dubai
United Arab Emirates

Response Times

• Order queries: same day or within 24 hours
• Returns and refunds: within 48 hours
• Warranty claims: within 48–72 hours